If a workout video isn’t loading or playing, try the following steps:
Make sure your device is connected to a stable internet connection.
Close and reopen the FitX app.
Update FitX to the latest available version.
Restart your device and try again.
If the issue continues, please contact our support team and include:
Your device model
Your operating system version
A screenshot or, preferably, a screen recording showing the issue
This information will help us investigate and resolve the issue as quickly as possible.
Need more help?
If you have any questions or need additional assistance, feel free to contact our support team at [email protected].