If you encounter a bug or technical issue while using FitX, please contact our support team with via [email protected] as much detail as possible. The more information you provide, the faster we can investigate and resolve the issue.
When reporting a bug, please include:
A clear description of the issue
The steps to reproduce the problem
The date and approximate time when the issue occurred
Your device model
Your operating system version
Any error messages you received
A screenshot or, preferably, a screen recording showing the issue
Tip: We highly recommend including a screen recording that captures the issue from start to finish. This helps our technical team better understand, reproduce, and resolve the problem more efficiently.